Return Policy

SECTION 1 - Returns & Refunds:
All conditions outlined below follow The Australian Consumer Law, Consumer Rights & Guarantees.

We will always do our best to accommodate where applicable. Please read all of the information below and the instructions provided on each product page to ensure you are using our products correctly and safely.

 Once you have made a purchase, you have agreed to all the sections and points outlined below. If you have any questions or concerns regarding a return, please email us using our Contact form on the ‘Contact Us’ page.

Our money-back guarantee policy lasts 14 days, which really is our "Risk Free - Money Back Guarantee." If you receive your item and you change your mind within those 14 days, then you are entitled to a refund.

If it’s been over 14 days and you request a refund due to a broken product, please be prepared to show us how the product arrived broken and an honest explanation as to why it took over 14 days to inform us of the faulty product. We may require that you provide us with either an image or a video showing that the product was damaged and is not working.

Note, based on the Australian Consumer Law, there is no time limit on refunds if the item has arrived broken. But we encourage you to be honest and inform us at your earliest convenience. 

Refunds are not applicable if 14 days go by and:

•   You have received your order and have changed your mind
•   The order or specific products were placed by mistake, and you let us know after     the 14  days
•   You found the product cheaper elsewhere
•    Misused the product in any way that caused damage or did not follow instructions 
•    Decided you no longer had use for it
•    Knew or were made aware of the faults before purchasing the product

Please use our products as per the instructions provided. If any products come into contact with any substances or liquids that cause damage to the product, that is not fault from our side, and you will not be eligible for a return if this occurs after the 14-day period.

For refunds, we can often grant them without the need for a return, meaning we issue a refund and let you keep the product. But we still ask that the product remain in good physical condition if we decide to return it.

If you seek a refund for a change of mind within the first 14 days, we ask that the product remain in good physical condition.

Prior to you returning your item (if we decide on this), we will require you to contact us via the contact page with your order number to ensure we are speaking to the right person. You can visit this page through our website by clicking on the “Contact” link in the header. Please note that contacting us via social media channels may not be the best place for a quick response and that we prefer being contacted via our website contact form.

If we request that you return your item. A return address will be provided. 

If your refund request falls within our refund policy, you will have to pay for the return shipping. And the refund will be processed only when we receive your return parcel.

Once a refund has been processed, your refund will be processed and money returned will automatically be applied to the original method of payment within 5-10 business days, excluding public holidays and weekends. 

If you have any questions about your refund money arriving (after it’s been processed), please firstly allow for a minimum of 5 business days after the refund has been processed to check up on it, then contact your bank and then contact us. But at a maximum, it shouldn’t arrive any longer than 10 business days, depending on the banking institution - feel free to reach out to us so we can communicate with you during this time.

SECTION 2 - Late or missing refunds (if applicable):
If you haven’t received a refund yet, contacting us via the contact form is the best way to get in touch with us.

SECTION 3 - Shipping:
We will cover your return shipping costs if :

• The product received is faulty, and your return is approved.
•  If you change your mind during the 14 days and you want a refund & we ask you to return it.

Anything out of the scope of the refund policy, listed above, in accordance with Australian Consumer Law, is at our discretion (anything past 14 days and not due to a faulty product). 

ENDING NOTES & RECAP:
If you have any further questions, please do not hesitate to read this page again for extra clarity and then contact us via the Contact page :) 

Remember, contacting us via social media may not be the best way to get a prompt response. We do our best to respond to everyone within 24-48 hours (business hours / Mon - Fri) via email, and sometimes, messages can get lost in social media. So make sure to contact us on our website, via the contact form.

Lastly, we seek to resolve all matters civilly and in a good way. If you are genuinely unhappy about something (order, product, etc), please contact us to resolve things.

To learn more about our postage times, please visit our "Shipping Information" page, listed on the header & footer of our website. We look forward to doing business with you.

Thank you - all of our products are shipped directly to you, mostly from local Australian warehouses or sometimes from China's warehouses if the products are out of stock.